Privacy Policy

1. Data Controller & Contact Details

The data controller responsible for your personal data is:

Foxnack Ltd
60 Tottenham Court Road, Office 63
Fitzrovia, London, W1T 2EW
Email: hello@foxnack.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us at the above email address.

2. Information We Collect, Method of Collection & Legal Basis

We may collect your personal data directly (e.g., when you fill in a contact form or subscribe to our newsletter) and automatically (e.g., via cookies, server logs, and analytics tools).

3. Sharing of Information & International Transfers

• We may share data with trusted third-party service providers (e.g., hosting, analytics, email marketing platforms) to perform services on our behalf.
• If these providers are located outside the UK/EEA (e.g., Google Analytics, Meta), we ensure adequate protection through Standard Contractual Clauses (SCCs) or UK adequacy regulations.

4. Data Retention

We retain your data only as long as necessary:

• Marketing Data: Retained until you withdraw consent or after 24 months of inactivity (e.g., not opening emails).
• Enquiry Data: Retained for up to 6 months after the enquiry has been resolved.
• Technical/Analytics Data: Retained according to provider policies (e.g., Google Analytics: 14-50 months).

5. Cookies & Tracking Technologies

• We use cookies and pixels (such as Meta Pixel and Google Analytics) to measure performance, track usage, and run targeted advertising.
• Non-essential cookies and pixels are only activated with your consent, obtained via the cookie banner.
• You can withdraw consent or adjust settings at any time via your browser.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent at any time (for marketing/analytics).
• Request data portability.

7. Right to Complain

If you are unhappy with how we handle your data, you may contact us at hello@foxnack.co.uk

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Tel: +44 (0)303 123 1113

8. Children's Data

This website is not directed at children under 13, and we do not knowingly collect personal data from children. Parents/guardians should supervise children's use of the website.

9. Automated Decision-Making & Profiling

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

10. Clarity on Requirement to Provide Data

You are not legally or contractually required to provide personal data to use our website. However, certain information (e.g., your email) is necessary if you wish to receive newsletters or marketing updates.

11. Third-Party Links

Our website may link to third-party platforms (e.g., Amazon). Once you leave our site, your data will be governed by that third party's privacy policy, not ours.

12. Data Security & Breach Notification

We use appropriate technical and organisational measures to safeguard your data. In the unlikely event of a data breach affecting your personal information, we will notify you and the ICO in accordance with UK GDPR requirements.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.